1. Who we are
This Privacy Policy applies to Move21 ("M21"), a program operated by Lucas Jackson under URBNcreative, a division of URBNokanagan, 2210 Upper Sundance Drive, West Kelowna, BC V4T 3E9 (the "Organization", "we", "us"). It is written to meet the Personal Information Protection Act (British Columbia) and, where it applies, the Personal Information Protection and Electronic Documents Act (Canada).
2. Information we collect
Your name and contact details; the information you provide in forms, assessments and your P.E.A.K Profile, which may include health, faith and family information ("sensitive information"); records of our communications with you; and how you were referred to us.
3. Why we collect it
We collect, use and disclose personal information only to (a) build and maintain your P.E.A.K Profile and record your preferences, (b) deliver the Move21 program and follow up with you, and (c) contact you where you have agreed. We do not use it for any other purpose without your consent. We do not sell, rent or trade personal information, or use it for advertising.
4. Consent
By ticking the consent box you give your express consent to this Policy. Sensitive information is collected only with express consent. You may withdraw your consent at any time by contacting our Privacy Officer. We will explain the effect of withdrawing, which may mean we can no longer provide the program to you. If you provide information about another person, such as someone you care for, you confirm that you have their consent or the legal authority to act on their behalf.
5. Age
The program is for individuals 19 years of age or older, or 16 to 18 years of age with the consent of a parent or guardian.
6. Who may see it
Access is limited to authorized coaches on a need-to-know basis. If an organization such as a clinic, church or employer sponsors your place, it receives confirmation of your enrollment and progress only, never the content you provide. Service providers who host or operate our systems process information only on our behalf and under obligations of confidentiality.
7. Storage outside Canada
Our primary database is located in Canada. Some service providers, including email, AI-assisted drafting, website hosting and the community platform, are located in the United States. Information processed there is subject to the laws of that country and may be accessible to its courts and authorities.
8. Use of AI
We use AI tools to assist with drafting messages and summaries. Every message is reviewed and approved by a person before it is sent. AI is not used to make decisions about you.
9. Safeguards
We use reasonable security safeguards, including access controls, passwords, encryption and backups. If a breach creates a real risk of significant harm to you, we will notify you and the appropriate Privacy Commissioner as required by law.
10. Retention
We keep personal information while you take part in the program and for up to five years after our last contact with you. It is then securely destroyed, unless the law requires us to keep it longer.
11. Access and correction
You may request access to, or correction of, your personal information. We will respond within 30 business days.
12. Email
We send emails only with your consent. Each email identifies the sender and includes an unsubscribe link. Unsubscribe requests are processed within 10 business days.
13. Privacy Officer and complaints
Our Privacy Officer is Lucas Jackson, move@mymove21.com, 2210 Upper Sundance Drive, West Kelowna, BC V4T 3E9. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca) or the Office of the Privacy Commissioner of Canada (priv.gc.ca).
14. Changes
We may update this Policy. The current version and its effective date are shown here, and we will tell you about any significant change. Effective 25 October 2026. Version 2026-10-25.